Please message our team before booking. Contact the Home Manager first. Mandatory additional terms may apply depending on your booking platform. Credit card processing fee may be required post-booking. In case of cancellation, the stated booking cancellation policy applies.

• Additional security deposit and verification will be required
• No parties or unauthorized events permitted without prior written approval
• Professional security, staffing, chef services, wellness experiences, transportation, and concierge offerings may be arranged upon request
• The estate is located on a quiet private road; respectful noise levels are required at all times
• This is one of the most exclusive private residences available in Beverly Hills and is intended for discerning guests seeking privacy, luxury, and a true six-star hospitality experience

In an effort to keep our properties in good condition and to maintain neighborhood harmony, we have a few rules in place. Please read each rule description carefully:

1) No parties, visitors, or unapproved guests. Submit all guest names prior to booking. Guest list and Government ID will be requested from the person who booked alongside all adult guests. So, please let us know if you want to have guests and, if so, then how many. A guest is anyone who will spend any amount of time at the property. Our strict guest policy ensures neighborhood peace and legal compliance. Exceeding capacity risks our permit, we may ask you to leave.

2) No pets unless proof of service animal is provided, as required by law.

3) No smoking, vaping, e-cigarettes, or similar (outside and indoors). Our state-of-the-art smoke/vapor/gas detectors notify the fire department - $500 fee for false alarms or rule violations (paid by guest). City Code Section 41.50 B 18 b | High Brush Fire Zone | Prevent Wildfires | It’s the LAW.

4) Quiet hours: 9pm to 9am to ensure peaceful atmosphere for all guests and neighbors.

5) Do not send mail to property before or after your reservation dates.
If you need mail delivered before or after your stay, then we can help. You may send it to our office. Then we can take your mail to the property for you on the day of your arrival. Please note that we are not responsible for any lost or un-retrieved mail or packages.

6) Pool: Never leave children unsupervised; no lifeguard on duty. No glassware; $1000 fee if glass is found. Use provided plasticware for safety. If kitchen lacks plasticware, please inform us. Please don't dispose of plasticware; wash and store them.
Pool heating: $100 per day of your reservation; hot tub is free.

7) Day of Arrival:
Please let us know if you prefer self-check-in or a personal tour. Only the guest who booked can check in and must show their ID for security. This is to verify that the person who has arrived is, in fact, the person on the booking. So, please work with us to maintain a secure environment.

8) Check-In: We have a check-in window from 4:00pm to 6:00pm. Early check-in is based upon availability and will need to be approved by our team. Please keep this in mind as the day of your arrival approaches. If you are arriving later than 6pm, please reach out to our team for approval.

Check Out: 10:00am. Late checkout is based upon availability and needs to be approved in advance. Our late check-out fee is $100 for every hour after 10:00am. Additionally, if you want to check-out after 12:00 pm, then you will need to pay a fee equal to one full day. Please keep this in mind as the day of your departure approaches.

9) Pre-Stocking: Choose from our available pre-stocking options with at least one week's notice. A $75 service fee applies to all requests.

10) **All credit card payments are subject to a 3.55% processing fee, shown at checkout. A 3.55% processing fee also applies to any additional service charges, including pre-stocking, mid-stay cleaning, pool heating, and similar services. The guest name must match the name on the credit card. For international credit cards, an additional 1.5% may be charged after booking to account for exchange rate differences—bringing the total fee to approximately 4.7%. If you prefer not to incur this fee, payment by bank wire is available.

11) To maintain the quality and condition of the home, guests are not permitted to move or rearrange any furniture without prior written approval. Moving furniture can cause damage to floors, walls, and the furnishings themselves.

Any unauthorized movement of furniture will result in an additional fee to cover inspection, repositioning, and any damages incurred.

We appreciate your cooperation in helping us keep the space in excellent condition for all guests.

Cleanliness:
During COVID-19 we increased our cleaning to include wiping down of all surfaces with very hot water in addition to professional grade disinfectant cleaners. We wash all towels and linens regardless of their appearance: we will wash them whether or not they appear to be used - believe it or not many hotels/rentals do not do that. We are making sure all door handles and high touchpoint areas are all being given extra attention. Our staff wears masks, gloves, and shoe coverings when they are inside of the home. We have always had very high cleaning standards and are proud to say that these standards go above and beyond what the CDC recommends.

This property contains an exterior camera at the front door which is motion sensored and is active during guests stay.

When you are departing the property, please make sure that you do not leave anything behind. Our team is not responsible for Lost or Stolen Items. If our team finds a lost item, we will ship it back to the guest. The guest will be responsible for paying the shipping cost plus a $50 service fee.

We are a professional vacation rental hospitality management company. Every home offered in our portfolio is managed, inspected and operated by us exclusively. We have a robust in-house team comprised of interior designers who help make sure all of our villas are meticulously furnished, guest services concierge to assist with any pre-trip planning needs, dedicated hosts with local knowledge, maintenance personnel, and in-house stylists who ensure your villa meets our hospitality cleaning standards. Based in these standards we are ranked #1 in California and #4 in the country. Travel can stressful especially since most bookings happen without you ever seeing the home in person until you arrive. We take the stress out of the unknown. Common feedback is that our homes are even more beautiful in person.

Lastly, by the end of your stay with us, if you feel our service provided to you has been nothing less than excellent, gratuity is always welcome. Just give it to whomever you deem fit!